International Shipping Policy

Currency & Billing :

All prices on our site are either in the local currency of the country or in U.S. dollars. Your credit card will be charged in your local currency at the current exchange rate.

Shipping Destinations:

Currently, we provide international shipping to Singapore, the Middle East, the USA, Europe and Australia.

Specific delivery timeframes depend on your location.

Please note that shipping times are estimates and may be subject to delays due to customs clearance, public holidays, or other unforeseen circumstances.

Customs, Duties & Taxes: 

Please be aware that international orders may be subject to customs duties, import taxes, and fees set by the destination country.

These are the responsibility of the recipient and are not covered in our shipping charges. We cannot predict these fees, so please check with your local customs office for details.

Customs, duties, and taxes are non-refundable, so if a shipment is refused due to import fees, the original and return shipping costs will not be refunded.

Shipping Costs & Delivery:

Shipping charges are calculated at checkout based on destination, method, and package size.

Orders are typically delivered within 5 - 6 working days, subject to customs clearance at both the origin and destination. 
Kindly consider an additional 3 – 4 days for potential customs or clearance delays.  
Please note that shipping times are estimates and may be subject to delays due to customs clearance, public holidays, or other unforeseen circumstances. Customs processes may impact delivery times beyond our initial estimates.

 

Order Tracking:

We provide tracking details for most international shipments. You’ll receive an email with tracking information once your order ships, allowing you to follow its journey.

Contact Us:

For any questions about your international order, please reach out to our Customer Service team at ecom@abighello.com

Policy Updates:

We reserve the right to update this policy as needed. Any changes will be posted on our website

Refund:

What are the allowed conditions for refunds ?

  1. Damaged or defective item
  2. Incorrect product - Wrong product delivered

How to claim a refund ?

Please write to us on ecom@abighello.com
Note : Is mandatory to share photos of the damaged, faulty, or incorrect product during the refund process

How soon will I get the refund?

Refunds will take 8-10 days to reflect in your account once approved.

Refunds are not provided for the customs, duties and taxes paid by the customer.

Refunds will include the price of the product plus the cost of shipping

How to contact us?

For any inquiries, please email us at ecom@abighello.com