Returns, Exchanges & Refunds

At HEllO EDC, you can request an eligible return or exchange within 7 days of delivery. Please check the conditions below before you submit a request.

• 7 daysto request a return or exchange
• 48 hoursto report a damaged or faulty product
• No feeon approved damaged, faulty or incorrect items
• 7–10 daysfor an approved refund to reach you

Start a return or exchangeBought a watch? See the watch policy

Return & exchange eligibility

Reason	Refund (return)	Exchange
Product received damaged or faulty	Yes subject to inspection	Yes subject to availability
Incorrect product received	No	Yes for the correct product
Watch strap lug width does not fit your watch	No	Yes Rs.150 reverse pickup
Want another variant, or an eligible product of the same or higher value	No	Yes subject to eligibility and charges
Do not like the style, colour, appearance or specifications	No	No
Personalised product	Only if damaged, faulty or incorrect	Only if damaged, faulty or incorrect

Natural leather patina, ageing and variations are not considered defects. Product colours may vary slightly depending on your screen settings.

Product condition

• Products must be unused, unaltered and returned with all original accessories and packaging.
• Watch straps must be completely unworn, with no bending or creases in the leather.
• The buckle tongue must not have been put through a strap hole.
• Products found worn, misused, altered, soiled or damaged through improper use will be rejected and sent back without a refund.

How to request a return or exchange

1. Open the dashboardVisit the Returns & Exchange Dashboard within 7 days of delivery. Damaged or faulty products must be reported within 48 hours.
2. Tell us what happenedEnter your order number and registered phone number, choose return or exchange, and select the correct reason.
3. Add photos and submitUpload clear product photos where required and submit your request for review.

If the correct reason is not listed in the dashboard, the product is not eligible under this policy.

Return & exchange charges

First exchange you choose (including lug width)	Rs.150 reverse pickup
Repeat exchange (more than once)	Rs.300 pickup and delivery, paid before the exchange is processed
Approved damaged, faulty or incorrect product	No fee

• If pickup is not available at your location, please ship the product to us at your own cost.
• If a product reported as faulty passes our inspection, the cost of shipping it back to you is yours.

Exchanges & refunds

• Exchanges depend on stock availability.
• If you choose a higher-priced product, you pay the difference.
• If a replacement is unavailable, we may offer a similar product of the same value or a refund, as applicable. Any balance is refunded after warehouse processing.
• Approved refunds go to your original payment method or as store credit.
• Prepaid orders are refunded within 7 days of the product reaching our warehouse; COD orders within 10 days.
• Refunds usually take 7–10 days after approval to reflect in your account. Your bank may take a little longer.

Order cancellation & failed delivery

• You can request a cancellation within 1 hour of placing your order.
• If delivery fails after two attempts because the address is incorrect or the recipient is unavailable, we will refund the order minus Rs.150 in delivery charges.
• No refund is given if the recipient refuses the package.

Right to refuse service

HEllO EDC reserves the right to decline a sale, return or exchange in exceptional circumstances. These include inappropriate conduct such as foul or abusive language, harassment of any kind, or posting or commenting in a way that is offensive, misleading or defamatory towards the brand on public or social platforms.

Need help?

For returns, exchanges or refund queries, email hello@helloedc.com with your order number and relevant photos, where applicable.

All requests are subject to inspection and approval. HEllO EDC reserves the right to reject requests that do not meet this policy.